Training To Get Results

High-performing organizations strive for continuous improvement. Employees that are trained in essential teamwork and interpersonal skills are more productive, efficient and require less manager intervention.

RESULTS ⇒ Create Positive Role Models

POWER OF POSITIVE IMPACT

Learn how your attitude, behavior and job performance are all inter-related and how to lead others by being a positive role model.

IN PURSUIT OF GOALS

Initiate a step-by-step goal-setting process to achieve your vision and meet your objectives.

CREATING BALANCE IN YOUR LIFE

Discover the link between the quality of your personal life and its impact on the quality, productivity and success in business.

RESULTS ⇒ Delight Your Customers

CUSTOMER SERVICE: CREATING A STRATEGIC ADVANTAGE

Meet the customers’ expectations and consistently provide quality service to gain a competitive advantage. Never lose a customer due to poor service quality.

EFFECTIVE COMMUNICATIONS

Learn communication principles and practices that create open, candid and assertive dialog with co-workers, customers and managers.

THE TRUST FACTOR

Create WIN-WIN relationships through effective collaboration skills that build interdependence.

RESULTS ⇒ Establish Effective Interpersonal Skills

RESOLVING CONFLICT THE RIGHT WAY

Turn losing confrontations into WIN-WIN successes by understanding the elements of conflict and means to resolve it effectively.

LEADING PEOPLE THROUGH CHANGE

Guide teams and individuals through navigating change to minimize stress and maintain business focus.

SKILLS FOR HANDLING PROBLEM PEOPLE

Improve morale and reduce stress by stopping inappropriate or disruptive behavior quickly and directly.